CHANGE OR CANCEL AN ORDER
You have approximately 2 hours to cancel an order after checkout. Please contact us immediately at [email protected] Once our warehouse has processed your order, we will be unable to make any changes.
You can usually cancel payments that are in a pending or unclaimed status. You can only cancel a pending payment that has a “Cancel” link next to it.
From your computer, here’s how:
- On the Activity page, locate the pending payment.
- Click Cancel under the pending payment.
- Click Cancel Payment.
SHIPPING & DELIVERY
For all orders, please allow 2 to 5 business days for order processing before shipping. Orders placed over holidays and weekends will be processed the following business days.
This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days.
U.S orders are shipped by ePacket, USPS, DHL, FedEx, or Postal Service. After processing and leaving the warehouse, items usually take between 15 – 24 days to arrive at their destination but can take longer from time to time.
ePacket, USPS, DHL, Fedex, DPD and other local carriers.
- Go to https://tekepe.com/order-tracking
- Enter the tracking number in the search bar, do not include any dashes or spaces.
- Click on “TRACK”.
- View the scan history and status information of your package.
If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood in case another home received it by mistake.
USPS delivery vans have GPS that sometimes automatically updates a shipment as “delivered” prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (This can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information
If the parcel does not show up (an extremely rare occasion), please call the Post Office and file a claim. You can call the USPS Hotline to file a claim, or you can do it online. Your package comes insured by the USPS, and they are liable for misdelivered or stolen property in most cases.
Please note that the delivery of orders with more than one item may ship on different dates according to stock availability.
RETURNS & EXCHANGES
We stand behind the products we sell, and your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason, please contact us at [email protected] Tekepe store may offer merchandise credit, at our sole discretion, on purchases returned within 10 days of purchase. No cash or credit refunds.
We accept unopened and unused products only. We will not accept returns of used products, repackaged products, or opened products.
You must contact us before returning any purchase, and receive approval from Tekepe store to return the product.
Once you receive approval and an RMA (Return Material Authorization) number, merchandise must be returned via ground at your expense, please mark outside of the box with the RMA number. We cannot be responsible for freight or shipping charges back to us. Exchange merchandise will be shipped back upon receipt of the returned product at your expense.
In the event you receive any merchandise you feel is defective due to our error, you must notify the Tekepe store within 24 hours of order delivery for any replacement to be considered. If we deem necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection. Merchandise found to be defective due to our error would be exchanged at no charge, includes free shipping and handling for the exchange.